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Packaging & Delivery

All products are shipped discreetly in a brown box with absolutely no indication as to the contents. Goods that are in stock are shipped Monday to Friday within 24 hours. All goods that are dispatched are sent by a recorded insured service. This means goods will not be left on the doorstep or with neighbours.

Where We Ship

Currently we ship to the following locations:

  1. UK: Goods are dispatched by the choice you select during checkout.
    Royal Mail: If you are not in when the parcel arrives they will keep the package at their local depot for 7 days enabling you to pick it up. After 7 days the parcel then returns to us.
    Delivery takes 1-3 days.
  2. DPD Courier: If you are not in when the parcel arrives they will keep the package at their local depot for 5 days enabling you to pick it up. After 5 days the parcel then returns to us. Delivery takes 1-2 days.
  3. Republic of Ireland: Goods are dispatched by Royal Mail Recorded delivery if the parcel weighs less than 2kg. Over 2kg then goods are sent via DPD Courier International. Delivery takes 3-5 days.
  4. Europe: Goods are dispatched by Royal Mail Recorded delivery if the parcel weighs less than 2kg. Over this weight then goods are sent via DPD Courier International.Delivery takes 3-5 days.
  5. BFPO (British Forces Post Office): Goods are dispatched by Royal Mail Recorded delivery. Delivery takes 3-5 days.
Returns Policy

We offer a 100% money-back guarantee if you are not completely satisfied with your purchase. Simply return the item to us in its original condition within 30 days of receipt. Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge or, if preferred, we will exchange the item.

Please note: Goods will only be accepted for return if they are dispatched within 30 days of delivery unless we have notified you otherwise. The item is your responsibility until it reaches us. Therefore for your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. The cost of returning the item to us is your responsibility. Delivery charges are only refundable where goods are faulty and a refund is made.

Items Not Eligible for Return

The following items are excluded from our returns policy:

Lingerie, . These products can only be returned in accordance with your statutory rights.

Returns Address

Coy Store Limited

PO BOX 228

Hitchin

Herts

SG4 0WW

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